Terms & Conditions

Credit Cards    
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks    
We accept direct credits and personal cheques in New Zealand Dollars only. For personal cheques please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned cheques. 

Multiple Product Orders    
For a multiple bottle order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy    
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Manuka Rx Ltd. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions    
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Manuka Rx Ltd signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products    
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. 

Payment & Shipping
Payment is in New Zealand dollars but we ship anywhere in the world. Shipping costs are included.

 

Privacy    
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Manuka Rx Ltd. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

Privacy on Other Web Sites    
If other sites accessible through our site, they have their own privacy policies and data collection practices. Please consult each site's privacy policy. We are not responsible for the actions of third parties.

Returns 
We are convinced that you will love our product but, if not, you can let us know within 30 days and you'll receive your money back.

Shipping Policy 
Shipping Time -- Most orders received before 5:00PM NZT will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM NZT will ship the next business day. Orders are not usually processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Manuka Rx Ltd or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 

Taxes/GST 
Manuka Rx shall automatically charge and withhold the applicable GST tax for orders to be delivered to addresses within New Zealand. For orders shipped to other countries, you are solely responsible for all GST, sales taxes or other taxes.

Typographical Errors 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Manuka Rx shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Manuka Rx shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Manuka Rx shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Copyright and Trademark Notice  
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Manuka Rx Ltd., Copyright © 2017, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.